ADLS Tuition Policy – Terms of Service.
This policy outlines the Arabic Daily Language Support terms and conditions of usage. By signing up with and/or utilising any Arabic Daily Language Support service, you agree to be bound by the following terms of this document and to keep updated on changes as this policy may change at any time.
- PRIVATE TUITION FEES AND COSTS.
- METHOD OF PAYMENT AND FREQUENCY.
- OFFERS, DISCOUNTS AND REDUCED FEES.
- PAYG (Pay As You Go)/THE FULL FEE.
- ADMINISTRATION CHARGES.
- LONG DISTANCE LESSONS AND VISITS OUTSIDE OF LOCALITY.
- ASSESSMENT SESSIONS AND WAITING LIST.
- TIPS FOR LEARNING – ONLINE AND OFFLINE DO’S AND DON’TS.
- WRITING MATERIALS AND BOOKS.
- FOOD, DRINK AND LONG CONVERSATION.
- CHILD MINDING AT YOUR HOME.
- NOTICE, CANCELLATIONS AND UK TIME CHANGES.
- LATE PAYMENTS.
- LESSON AND PAYMENT ROLLOVERS.
- HOLIDAYS, NON-TUITION DAYS AND BAD WEATHER.
- LESSON AGREEMENT AND CONTRACTUAL ARRANGEMENT.
- DISCALIMER AND COMPLAINTS.
- CHANGES AND UPDATES.
1.1) Marhaba to you all and welcome to learning with Arabic Daily Language Support (aka Arabic Daily Online or just Arabic Daily). As a service provider, we have met and tutored many students over the years and have had many experiences which have brought about the following terms and conditions. These guidelines and conditions are to help and remind parents, students and tutors, if ever they need to refer back to them. Apologies for the amount of information hereunder but it is necessary.
1.2) If you are returning to tuition with us after a short break please take a moment to read this information as some things may have changed since you last took lessons. It is the responsibility of everyone using the Arabic Daily tuition service to familiarise themselves with these terms of service.
1.3) Please note that due to the number of emails, texts and calls that we receive we are unable to keep or store all unanswered emails or messages. Therefore messages and emails deemed old or unanswered will usually be deleted from our no reply folder. This means that if you do email again we may not have your details on file/in our system and any future correspondence will need to be done again, from scratch. This may also be the case if you were formerly a student in previous years.
1.4) As a provider of language education, serving the needs of a variety of people, we operate a non-discriminatory policy. This means that regardless of nationality, colour, gender, non-religious or religious persuasion/denomination this service is open to all. We do not accept physical or verbal abuse or threat, nor mockery, towards people’s faiths, nationalities or towards tutors, whilst in or outside of any of the tuition locations. We do not accept or tolerate acts or threats of terrorism or violence and any suggestion of such behaviour shall disqualify such a person from any further tuition, interaction or service and/or they shall be reported.
1.5) Whilst most private tuition is conducted on a one-to-one basis, couples and groups can usually be accommodated. If you would like tuition but we are not able to offer you an immediate tuition slot, due to being over-subscribed or other reason, we may be able to contact you as soon as a slot becomes available or you can follow our Twitter feed for updates.
1.6) For all other services such as Translation, Interpretation, Visiting Examiner Service, Public Speaker and Arabic Lessons at your School please use our contact email or call us.
1.7) What we offer:
Arabic Daily offers a range of language related services, including language learning and tuition.
- Basic beginners Arabic or Arabic from Scratch.
- Intermediate and GCSE Arabic (with or without the exam).
- Advanced Arabic and AS/A’ Level (with or without exam).
- Arabic Grammar.
- Qur’anic Arabic to all levels (plus Hifdh and Tajweed rules).
- Islamic and Alkhlaaq lessons tackling social topics.
- Document Translations.
- Public Speaking Services.
The tuition lessons are usually offered either at home, work or online via Skype or mobile device and cover reading, writing, listening and speaking, everyday of the week and weekends except where mentioned.
2. PRIVATE TUITION FEES AND COSTS.
It’s not only about 60 or 45 minutes for the tutoring time.
Our tuition rates are in line with fairest fees and are competitively priced. Fees are often subject to review/change on a yearly basis, but these changes are minimal. We rarely advertise exact fees on the site due to occasional changes that are often too detailed for people, which necessitate regular website adjustments, as well as the varying individual and personal circumstances that people have, so the best way to find out is via email or a phone call. Fees reflect a number of factors most of which are mentioned hereunder.
2.1) The financial overheads of running a business:
- Business taxes and rates.
- Business banking transaction charges.
- Website running costs.
- Advertising and marketing.
- Purchase of stock and equipment.
2.2) Apart from the financial overheads, there are also matters related to behind the scene preparation, such as:
- Administration and general management.
- Website related creations, maintenance and updates.
2.3) Last but not least the tutor/s:
- Tutor time, performance and effort,
- Tutor’s knowledge and experience.
- Preparing lesson plans and marking homework.
- Travel time and costs (where applicable).
3. METHOD OF PAYMENT AND FREQUENCY.
Once you know your area of study, preferred day, time, mode of tuition and subject level, you are ready to choose from a range of payment options.
3.1) You can opt to pay using one of the following methods:
- Monthly block booking (via advance manual bank transfers).
- Automatic standing order (via set date bank transfers).
- PAYG (daily or weekly).
- Cheque payments (from schools and organisations only).
- PayPal (Usually for those without a UK bank account).
- Cash deposits into our bank account. We are reluctant to take hand to hand cash payments. It is often cheaper to pay monthly in advance.
For UK based client bank transfers/internet banking:
Account Number: 642 531 47
Sort Code: 60-15-16
Please put the student name as a reference and not Arabic lessons.
International clients will require further bank information to make payments or they can choose to pay via Paypal, using our email address or phone number. International bank payments may take a few days to clear. Please be aware that PayPal charge their own fees.
3.2) Advance monthly, block bookings to our bank account, at the beginning/1st of each month is the preferred method of payment for most clients. Automatic bank standing order payments, on the 1st of each month, is preferred by others as it requires less maintenance and reminders. Payments are made on a four weekly basis for each month, including months with five weeks.
3.3) Please check the total and/or emails before making payment, some months, like August 2015, have 5 Mondays, whilst other months have only 4. If you are not sure of the correct amount please contact us first. On the other hand if you are used to paying the same amount each month you do not need to wait for a payment reminder, once lessons have ended for the month you are free to make the next month’s payment.
3.4) There will not usually be lessons on the fifth day, if the month has 5 Tuesday’s for example.
3.5) Payments are due by midday on the first of the month, at the latest, unless informed otherwise.
3.6) We do not take payments for more than one cycle/month at a time. This also means that we contract on a monthly basis only.
3.7) Payments should be made early enough to show up in our account in time for lessons or it could jeopardise lessons or incur the PAYG fee.
3.8) Further payment instruction help is available on the Making Online Payments page click here to view page.
4. OFFERS, DISCOUNTS AND REDUCED FEES.
Paying monthly in advance is cheaper than PAYG (Pay as you go).
4.1) Where an offer of tuition has been advertised at a discounted rate, unless stated otherwise, these offers will usually only last for a maximum of two months. The same is true for clients who have been offered tuition at a reduced rate via email or phone correspondence. These types of offers are typically made during the summer and usually last until the beginning of September, of the same year. The reduced fee will then default back to the standard rate for that lesson type, as set out in emails, unless stated otherwise.
4.2) There are no further reductions available on fees that have already been reduced. Each year is different from the previous year, and what we might have been able to charge in 2014 is not what we can charge in 2018 and beyond. We realise that not everyone is able to afford tuition but at the same time we have to be able to exist, function and make it worth the tutors time and effort.
5. PAYG (Pay As You Go)/THE FULL FEE.
There are certain instances when this may apply.
5.1) For those who wish to trial how the lessons are run we have a PAYG option.
5.2) The PAYG rate applies to assessments, late fees and one-off lessons.
5.3) The PAYG rate shall apply to lessons that are under 3 lessons per month.
5.4) The PAYG rate is also the full fee.
5.5) You can choose to take one or two lessons a month at the PAYG rate.
5.6) The PAYG rate for weekdays will be less than the PAYG weekend lesson rate. The later the time of a weekend lesson, the further the distance or the longer the lesson duration the more the cost.
5.7) There is no set payment date for PAYG, except that your payment should be sent at least a day before your lesson, payments may seldom be taken on the day.
5.8) One off/PAYG payments will only secure the day that you pay for and not the same day each week. Individual payments will only guarantee one date/day. Alternative days/slots may be found for future lessons.
6. ADMINISTRATION CHARGES.
This may be necessary if we have to spend extra time doing any of the following:
6.1) Unless you have informed Arabic Daily, in advance, via email, text, Skype message or in person about making payments for extra lessons, outside of your regular agreed lessons, these overpayments payments may incur an administration charge where it will require refunding it back to your account.
6.2) Please make sure you only pay the stated amount and that the number of lessons have been agreed and that you cancel any standing orders for lessons which will expire/come to an end.
6.3) Where an invoice needs to be re-adjusted if you change the amount.
6.4) Payments made via PayPal come with a default, internal PayPal administration fee. If you do not allow for the PayPal fee, at the time of making your payment, the difference may be charged back to you or deducted from lesson time. Until we receive the full payment mentioned in the emails, and not partial payment, the charge or a deduction will be due.
7. LONG DISTANCE LESSONS AND VISITS OUTSIDE OF LOCALITY.
We cover all areas via online Skype lessons but may not always be able to physically attend every address, due to location or lack of a tutor in that area.
7.1) Most distances/locations, within Croydon, are measured from this postcode point: CR7 6AU – Thornton Heath Pond/Thornton Heath Bus Garage, A23 London Road, Croydon, London, England.
7.2) Due to time and traffic considerations tuition at your home may not apply to the following areas, or parts of these areas, during weekdays and weekends; Peckham, Deptford, Catford, Grove Park, Clapham, Sutton, Morden, Wimbledon, New Malden, Coulsdon, Whyteleafe, Bickley, West Wickham, Bromley (BR8, BR5, BR6, BR7, BR2, BR1) and New Addington. This does not mean that we do not travel to these areas, or longer distances, it is down to tutor availability in these areas, lesson duration and affordability. Please inquire to confirm.
7.3) Tuition at home and home schooling are booked and paid for in advance. You can choose to ‘Pay As You Go’ or monthly in advance. Home visit take time journeying to and fro as well as the actual lesson time.
7.4) In the event we have to move we shall update our new location status via Twitter and/or Facebook.
8. ASSESSMENT SESSIONS AND WAITING LIST.
Taking an assessment not only allows for the tutor to assess your needs and requirements but also allows you an introductory impression of what you may or are likely to expect from future lessons.
8.1) The majority of our assessment lessons take place from June to August. The remainder of assessments takes place at any time during the year. These assessments vary in time but typically last from between 30 and 45 minutes, but may go overtime depending on ability, knowledge or tutor’s need. Generally speaking the less knowledge and ability the lesser the duration.
8.2) Assessments may be offered at a higher rate than the advanced lesson fees, as they are counted as one-off sessions. We do offer limited free assessments for Quranic Arabic, of 15 minutes.
8.3) For assessments at home, which are some distance away, you will usually be asked to pay in advance for a tutor to attend your location.
8.4) We cannot reserve or guarantee slots, whether for an assessment or a lesson, if you do not answer correspondence, if you delay, if you postpone or have not made a payment. Any offer of an assessment, and the like, is not offered indefinitely and will expire if you do not reply within an acceptable time frame of one to two weeks. Assessment and lesson slots are offered on a first come first served basis.
8.5) In some instances you will be able to proceed with lessons without an assessment, depending on the circumstances. An assessment may not always be required.
8.6) The assessment or introductory lesson fee may vary depending on whether it is online or at home, in the daytime or late evening, at peak or off-peak periods of the year, distance and so forth.
8.7) Due to previous experiences we are unable to offer free assessments. Any such reference to free assessments by previous students or old posts/pages on this site should be disregarded, except in the case of 15 minute online Quranic Arabic lessons.
8.8) A missed assessment or cancelled assessment, without sufficient advance notice, as mentioned below in Notice and Cancellations section, is treated the same as a missed or cancelled lesson.
8.9) We endeavour to arrange an assessment, time and day, that will fit with you and your tutor’s schedule. This is done prior to any payment for an assessment. If, after payment for an assessment, you break a 1st appointment time but we are able to offer you an alternative 2nd appointment which you also break you risk losing your holding payment and it shall become non-refundable. Please make sure that the day you have chosen is free for an assessment or weekly lesson.
8.10) Payment for an assessment or lesson should not be too distant from the lesson or assessment date and vice versa.
8.11) If we are not able to offer you an assessment or a tuition slot straight away you may be required to wait whilst we arrange one for you. This may mean being placed on a waiting list.
9. TIPS FOR LEARNING – ONLINE AND OFFLINE DO’S AND DON’TS.
Because of the frequency of lessons this is important for all students to read.
9.1) Do try to establish a connection via Skype prior to your appointment to rectify any issues regarding sound, change of device or just making sure you are connected so as to save time and hassle on the day of your lesson. You will need to first create a Skype account if you do not currently have one.
9.2) At the beginning of each lesson, or slightly before, you should send a Skype text message to tell your tutor that you are present and ready to begin or that you will be ready in a short while. If you delay or are late your lesson will not usually be extended or go over time to make up for the time missed at the beginning. Each student is given an allocated slot and no preferential treatment should apply. Where there is no show/no message, from a student, lessons are automatically cancelled after 15 minutes, as tutors will not usually wait beyond that time. Please do not just sit at your computer and not message until much time has elapsed, it is your time and responsibility also.
9.3) Please be respectful to your tutors so that they continue to be respectful to you. If your parent is paying for your lesson and you are grumpy about doing the lessons please speak to your parents or the tutor straight away, that way any issues you have may be resolved. It is better to get these things out of the way at the beginning rather than to have each lesson spoiled by attitude or rude behaviour. Remember tutors are not obliged to tutor and can withdraw service for reasons such as improper behaviour, continued giggling or tomfoolery, so if you have siblings or anyone distracting you it is up to you to prevent it. Once a lesson has begun and has been cancelled for any such reason then there is no refund.
9.4) Your laptop or ipad should be on a flat or stable surface. Lessons in bed or other shaky surface can affect the quality of sound, as movement can be heard through the mic, even when you may not hear it.
9.5) Other distracting sounds include young children or family members in the background, noisy pets such as tweeting birds, barking dogs, a TV left on or an open window near to a busy main street. If you are able to move your computer to a quieter place please do so before the lesson starts. Please be considerate and mindful that if your child has to use a computer in the kitchen or living room any background conversation should be kept to a minimum so as not to distract tutor or student. Deciding to put on a noisy washing machine, hoover or wash-ups plates may not be appropriate at the time someone is having a lesson. Students may also have to concentrate more for past paper mock tests such as listening material.
9.6) Having snacks at the time of lessons not only affects your speech and pronunciation of words/letters but eating sounds are likely to be picked up by the microphone. It is also not good manners. If your tuition falls around the time that you have your meals please see if you can either move the lesson or alter the time when you have that particular meal.
9.7) If you do not have a headset or external mic you will need to be very close to the mic on your computer. If you do not have a computer but only use a mobile phone this may be problematic for some sessions that do require you to have access to a larger computer screen.
9.8) Reception and signal quality may vary and depends on broadband speed, your location and the number of users using software such as Skype at any given time. Any dropped calls, as a result of minor reception issues, usually reconnect within seconds. You may need to reboot Skype for other connection problems. We are unable to keep rescheduling if your reception cuts out or if there are repeated blockades/restrictions on the internet in your country. You should contact us as soon as you can to let us know the situation as your payment may not be refunded. We may need to cancel if it happens on a weekly basis, for long periods of time, at the same time.
9.9) If you do not do the set homework, or send homework that is given, you may be required to either send the homework during the lesson or complete the homework during the lesson, both of which take up valuable lesson time. If you are not doing regular Arabic homework then you are doing little to improve your Arabic language skills. Taking one online lesson or class a week may not help if it is not coupled with homework, revision and substantial regular self-study. Try to log the work that you are doing in private.
9.10) If you are using a mobile device, such as a phone or an ipad, please make sure that you have enough battery/charge to see you through the lesson or have the device connected to a charger or have the charger nearby. Otherwise, the lesson will be cut off/disrupted, due to insufficient battery, and you may waste time searching for a charger if it is not close by.
9.11) Always ask your tutor questions about matters relating to lessons. This could be about homework, the lesson itself or material you may be reading or studying as well as questions relating to exams.
9.12) Do remember to put dates, page reference and titles for each time you add new work to your exercise book. It makes it easier to find as well as see when you did that particular topic. This could be whenever writing or copying work or words into your exercise book from a textbook, pdf or for any new words. Separate work/pages so that you have a vocabulary list page a prepositions page, weather words page etc and do not jumble everything up together. Always put translations for Arabic words that you write down.
9.13 Learn little and often inside and outside of your lesson. It is not all about your weekly online lesson. Use multiple sources that employ the seven learning styles.
9.14) See the tuition checklist, available on the forms page or click here to view the checklist.
10. WRITING MATERIALS AND BOOKS.
Be prepared for your lessons, it gives a better impression. If you’re a beginner it’s not a big issue but if you have been taking lessons for a while then this is standard.
10.1) Clients/Students are expected to provide their own writing materials, exercise and textbooks. Any requests for the tutor to purchase materials or books may include a travel and delivery charge.
10.2) All writing materials, exercise books, textbooks and dictionaries should be prepared and ready by the time the tutor arrives or by the time lesson is due to begin to avoid time wasted looking for books, pens, homework etc.
11. FOOD, DRINK AND LONG CONVERSATION.
We all like to eat but sometimes it may not always be appropriate to do this, such as when your trying to teach.
11.1) Your tutor thanks you in advance for your kind offers of food when visiting your home but such offers may not be accepted. Your tutor may occasionally accept juice or water. Your tutor intends no offence but offers of food etc may be declined to maintain minimal distraction during lessons.
11.2) As much as your tutor may also love to indulge in long conversation this is often more appropriate before or after lessons, depending on time and commitments. This is also to avoid being late for other clients who may be expecting tuition afterwards or having a knock-on effect on your own family plans and appointments.
12. CHILD MINDING AT YOUR HOME.
Dear parents and guardians tutors are not babysitters.
12.1) Your tutor cannot be held responsible for child minding, guarding a house and/or household effects, during tutoring. It is the responsibility of the family and/or nominee to ensure that a responsible adult is on the premises at all times.
13. NOTICE, CANCELLATIONS AND UK TIME CHANGES.
What if you or your tutor have to cancel?
13.1) We do not require a 48 hour, 24 hour or even a 12 hour notice of cancellation, although the more advance notice that is given the better, this will enable us to offer someone else the vacant slot.
13.2) Lessons can sometimes be rescheduled, at no cost to you, if a minimum of just 6 hours notice is given — We appreciate the fact that urgent matters crop up from time to time. An early email, call or text message, to the tutor’s phone, clarifying the reason will suffice when making a cancellation. Please be aware that if you do send a late notification the tutor may not be able to see or respond to your message or answer your call due to being in a lesson. Therefore the tutor will be unlikely to acknowledge or confirm receipt of any messages. Often tutors may need to put phones on silent.
13.3) Unless sufficient advance notice is given confirming your cancellation, or unavailability, a cancellation charge will apply at the rate of the lesson cancelled or missed. A doorstep cancellation or cancellation shortly before tutor is due to arrive will not normally count as sufficient advance notice.
13.4) As an online, or advance paying, client if you had paid for a lesson and gave notice confirming a cancellation, but no suitable date or time could be rescheduled for a replacement lesson, in that current payment cycle, you have the alternative of making the payment roll-over to the following month.
13.5) For permanent cancellations please provide sufficient advanced notice to your tutor’s contact details and our email address.
13.6) Arabic Daily AND the Tutor reserve the right to cancel AND withdraw any express and implied right to tuition at any time without notice, where fit, although notice will usually be given.
13.7) For clients in receipt of home tuition your tutor will usually send a text to let you know he/she is on route or is outside. They may also send a text during or after the lesson to confirm attendance for verification purposes if need be. This will also be the same for any cancellations or delays.
13.8) If you have home tuition please be ready for the tutor to turn up. If you are likely to be busy at the time the tutor arrives let another family member know that they should look out for/expect the tutor. Tutors are unlikely to wait long in the rain. Tutors are also unlikely to wait for longer than is customary. It is sufficient for a tutor to turn up, buzz/knock the door and text to let you know that the tutor has arrived. Once the tutor leaves to get a bus or drives off the lesson will usually be deemed cancelled, especially if the tutor is then stuck in traffic making it difficult to return if you do call back.
13.9) Our apologies in advance for those who live and study outside of the UK and who take lessons online and who are affected by the uk time changes in March and October. We shall try, as much as is possible, to accommodate any difference in the time that you have your online lesson. If you are unable to keep the specified UK time, at which you were having your lesson, we hope to find an acceptable alternative time or day.
Can I get a refund?
14.1) Refunds for clients using standing orders, manual bank payments and advance bank transfers, will be refunded back into your account.
14.2) If you have taken an assessment and then paid for your course of lessons, you have until 6 hours before the next scheduled (and not a rescheduled) lesson is due to cancel further lessons. In these instances, we can offer you a refund on the balance of your payment.
14.3) Where you have begun lessons and have taken two or more lessons of an online monthly block booking, within the same month, there will be no refund if you decide to cancel. This means that if you had started lessons but had only taken one lesson of the block booking, and then decide to cancel, a refund on the balance of your money shall be given to you.
14.4) Where found or notified, tutors reserve the right to terminate, without refund, any lesson/s where criminal, deceptive, rude or other unacceptable behaviour is displayed by the student/s, or other individual/s. This is regardless of whether this takes place within or outside of the tuition settings or during lessons. This is left to tutor discretion to decide in such instances.
15. LATE PAYMENTS.
Avoiding late payments so as to avoid defaulting to the PAYG rate.
15.1) Although lesson and payment reminders may occasionally be sent out this remains the primary responsibility of clients in receipt of lessons. Please set up a regular lesson and/or payment reminder. If your payments do not differ, from month to month, please continue to pay the same amount. If there will be a missed lesson or a rollover is due, please make the adjustment to reflect the difference.
15.2) Late payments are payable at the PAYG rate which is the default full rate. To continue to benefit from reduced fees please make your monthly payments on time. If you prefer to make payments a day or two before your lesson is due, or on the day of your lesson, please ask to be taken off the reduced payment plan.
15.3) Tutors reserve the right to defer, rollover, refuse or discontinue tuition for late or non-payment of fees. Payment of fees are checked at particular times and staff will not keep checking for your payment after the deadline for payment has passed, it will automatically be classed as late, no matter the reason. This is so that tutors know in advance who they will be tutoring and so they can make plans to that effect. Which may mean finding someone else to fill the unpaid for slot.
15.4) A late payment is any payment that is made either on the day tuition is due or after the due payment date, which is usually outlined in emails. If no date is given in later emails please check earlier ones as we do not always repeat this information in every payment reminder, as this information is also available in the terms of service. Where a payment date is not specified or you cannot find it the default date shall be as mentioned above in section 2 of these terms of service. Payments are due by midday on the first of each month.
15.5) The beginning of the month shall mean that payments can be made from the time your last lesson, for the month, has ended or the last date of the month until and no later than on the 1st of the following month.
15.6) To avoid waiting for payments to clear or show up the other end please make payments in time, as this will not be an acceptable reason and we are not able to keep checking/waiting, based on past experience.
16. LESSON AND PAYMENT ROLLOVERS.
What if you are the tutor has to miss a lesson?
16.1) Rollovers will be put forward to the following month for any missed lesson/s.
16.2) If you had cancelled a lesson or were not able to take a lesson due to another appointment, or a change of day for your lesson, you should see to it that you take the rollover within the following month or reschedule in the same month of the cancellation as there will not be any refund on your payment.
16.3) Rollover payments/lessons are not held or rolled over indefinitely.
16.4) Where the tutor had to cancel a lesson, in a previous month, which meant that the lesson had to be rolled over, to the following month, the remaining lesson should be taken in the following month.
17. HOLIDAYS, NON-TUITION DAYS AND BAD WEATHER.
What days are you not available to tutor?
17.1) Please inform of any upcoming travel arrangements well in advance.
17.2) Private tuition may either not be available or may be scaled back throughout the days of Eid ul Fitr and Eid ul Adha (at the end of the month of Ramadhan and during the month of Dhul Hijah) or the beginning of the Islamic New Year.
17.3) There may also be limited tuition/tutor availability during mid-March to mid-June when students will need extra help with GCSE Arabic exam preparation.
17.4) Tuition services may often continue during summer holidays, bank holidays, Easter and Christmas but the tutor may often require a break during these times as do many students. Please seek confirmation so that you are not charged for a lesson which you thought may not take place.
17.5) Unless you are informed otherwise, or unless you clarify with us in advance about your unavailability during these times of the year, lessons are expected to take place on these days.
17.6) We do not charge for tuition cancelled due to extremely bad weather. Payments can either be carried forward, to the following week/month, to make-up for a missed tuition slot or be refunded.
17.7) You will be kept informed of any other absences in advance. In the event of any disruption to service due to personal, family or work-related reasons or due to traffic or similar delays it is the responsibility of tutee, as well as the tutor, to keep the other party informed and updated regarding such delays and offer an alternative arrangement if possible.
18. LESSON AGREEMENT AND CONTRACTUAL ARRANGEMENT.
What is the agreement between Arabic Daily, your tutor, student and parent/client?
18.1) Lessons are subject to a trial period where client and tutor decide whether they will continue with said lessons. The trial period is usually up to a one month period after which lessons are given on a monthly rolling-contract basis. Both tutor and client are free to cancel within the aforementioned trial window or at any other stage, after the trial period, if they see fit. Lessons are not continued on an indefinite or permanent basis.
18.2) These terms and conditions are a formal agreement which you accept to enter into by means of payment/s and continued lessons. Any offer of tuition is given in the knowledge that you consent and agree to our terms of service, whether the consent or agreement is expressed or implied. Reference to the terms and conditions are placed within emails as well as on our Twitter feed, Facebook page and this websites pages.
18.3) The student agrees to attend/be present for lessons and do/complete any homework given by the tutor and to full-fill the requirements listed and mentioned in these terms of service, whilst in the tuition settings.
18.4) The parent, guardian, owner or other relation who is responsible for the application process, payment and contacting agrees to make prompt payment, update the tutor/Arabic Daily staff of absences in advance and to full-fill the requirements, where applicable, of these terms of service listed and mentioned above.
18.5) Consent is your willingness and your permission to undertake tuition with Arabic Daily via your communications and your acceptance to pay for the service provided. Continued renewal of payment shall mean continued consent, for the duration of the payment period or month. If you have other consenting or non-consenting arrangements please let us know in writing/email only.
18.6) Agreement is your express or implied acceptance of our terms of service and conditions, as mentioned and listed above in this document, via your application and manner as well as your non-refusal to comply with any parts of our terms of service whenever or wherever they are mentioned, highlighted or referred to. Any non-compliance or refusal to agree to a condition, within this policy, should be made via email/writing only.
18.7) A signature will not be required by the parent, guardian or owner for the purpose of consent and agreement in order to perform under these terms and conditions. Your application and communications via email, text message and the like, your willingness to participate, your invitation of a tutor into your home or the answering or making of a Skype call, your permission for your child or yourself to be tutored, your acceptance to pay and enter into a business transaction, your continued manner whether in silence, action or voice as well as your non-refusal of our terms of service either in whole or part is seen and taken as your consent, your agreement and your understanding.
18.8) The terms of service and conditions start with the above 1. PREAMBLE, under the heading of this website page, and end at 20.3 CHANGES AND UPDATES on this same page of this website page Permalink:
18.10) For schools and organisations an email or/and the invoice shall detail payment arrangements.
19. DISCLAIMER AND COMPLAINTS.
Rejection of responsibility.
19.1) Private tuition serves as an excellent aid to study but private tuition is not a substitute for specific homework or revision, which remains the responsibility of the student. We understand that students may often have other homework and revision but these should be organised, as much as is possible, in such a way as not to adversely affect your lessons with us, whether Arabic or Quran learning.
19.2) Arabic Daily and your tutor can provide Arabic and Quranic Arabic students with the resources, support, tutoring and encouragement necessary to succeed but Arabic Daily and your tutor accepts no responsibility for an individual failing to achieve targets or expected grades. We make no such promise or guarantee of expectation and any notion of promise or guarantee, either expressed or imagined is hereby rescinded, null and void.
19.3) It remains the duty of the student and parent/guardian to monitor and evidence homework with dates of work and to make sure this is sent to the tutor via email or Skype to further evidence proof of homework. The tutor cannot physically be there to see and make sure that homework is being done or to see that the student is spending the required time revising the specific Arabic or Quranic homework.
19.4) Arabic Daily shall inform you of upcoming GCSE Arabic exam dates but it is your responsibility to contact your school or centre to let them know of your exam intentions and book to your exam and space.
19.5) Arabic Daily and tutors are not responsible for a students home environment, homework and revision schedule, attitude, motivation, learning ability or the lack thereof.
19.6) One 45-minute or 60-minute lesson per week may not be sufficient or enough time to devote to learning a language. The more time you put into learning a language, whether online with a tutor/s or in the privacy of your own home, the better the results.
19.7) The information and content displayed on this website comprise language service advertisements. Every care has been taken with the preparation of these particulars, posts and pages but complete accuracy cannot be guaranteed.
19.8) The Edexcel GCSE Arabic, 2009 and 2017 specifications and the exam should be given the same importance in terms of study and preparation as you would any other GCSE lesson at school. The 2017 specification is a new specification with different expectations and a changed exam paper format. Arabic Daily takes no responsibility for changes to a specification, mark scheme, exam score or other Pearson Edexcel related matters.
19.9) Should you have a complaint please let Arabic Daily know in writing to our email.
20. CHANGES AND UPDATES.
In life, things often change and the same may happen with tuition and the terms of service.
20.1) We try to ensure that the information on this website is accurate and up to date and we endeavour to provide a prompt and reliable service. However, some changes, for example to programmes, sessions, structure, courses, slots, availability, facilities or fees may become necessary at short notice due to legitimate staffing, organisational, financial, academic or regulatory reasons.
20.2) In such circumstances Arabic Daily will, where possible: 1. endeavour to keep any changes to a minimum; 2. take reasonable steps to minimise disruption to students; and 3. Keep students, parents, teachers or schools informed by email or other communication where necessary. If parents, students, teachers or other parties/persons require further information or confirmation of any matter they should contact the Arabic Daily Support Team: arabicdaily [at] gmail [dot] com or 0786 786 2520 (London/UK).
20.3) Please note: The above terms of service, on this website, is the most current and updated version of our terms and conditions and all reference should be made to this document/copy. This information may also be updated from time to time to meet with unforeseen circumstances or to further clarify something that may have been unclear. The information provided in these terms and conditions is true and correct at the time of publication. Please contact us via email about any other information regarding lessons, anything advertised on this site or another site, leaflet etc for confirmation.
Last Update: May 2018
Thank you for taking the time to read and go through these terms and conditions, our apologies for any typos. We occasionally review this information in an attempt to reduce any errors.
Good luck with your learning and thank you in advance for your co-operation, time, efforts and understanding.
ADLS Services Team
Community Language Support
Please note: When printed this document is approximately a 15-pages.
677 total views, 0 views today